FAQs
Returns and Exchanges
Return Requirements
To be eligible, items must meet all of the following requirements:
- Unworn and unwashed
- Original packaging and tags attached
- No stains, odours, pet hair, or visible damage
- Hygiene label (if applicable) attached and undamaged
- No returns on Final Sale items (see below)
- No returns on socks, towels or headwear
Items sent to us that do not satisfy the above return conditions can be returned back to you at your own cost.
Store Credit and Exchanges
Eligible returns can be submitted within 30 days for a different size in the same item or store credit with a bonus 10% to spend on your exchange. All returns must be lodged via the Return Portal:
- Return shipping labels are available for AU, NZ, and US customers
- Free size swaps on first exchange for AU, NZ, and US customers
- Shop Now Exchange Bonus: Bonus credit must be used immediately (not transferrable)
- One return per label (multiple returns must be submitted separately)
- Return shipping fees apply and vary by region - View return shipping fees
USA and NZ customers can exchange once using SWT return labels. All subsequent returns will need to be shipped via your own provider.
Your exchange item can only be reserved once your package arrives back to us and is marked as received. In the case that we are unable to provide an exchange due to the stock for the item you have selected no longer being available, we will instead issue you an exchange credit that can be used at your discretion.
Refunds
You have 10 days from the day you receive your delivery, to organise and begin the refund process.
- Items must meet all return requirements listed above
- Refunds will be issued to the original payment method
- An $8 processing fee applies per refund
- Final Sale items are non-refundable
- Refunds are not available on previously exchanged orders
- Return shipping fees apply - View return shipping fees
Returning your SWT is easy with our online Returns Portal.
Step 1: Check you're eligible
Before lodging your return, please ensure your item meets our return requirements:
Unworn and unwashed
Original tags and packaging attached
Free from stains, odours, pet hair, or visible damage
Hygiene label (where applicable) remains attached
Not marked as Final Sale
Socks, towels and headwear are not eligible for return
Step 2: Start your return
Visit our Returns Portal, enter your order details, and follow the prompts to select the item(s) you'd like to return and your preferred return option.
Step 3: Choose your return option
Depending on your order, you may be eligible for one of the following return options:
- Free Size Swap - Available within 30 days of delivery. Swap your item for a different size of the same product at no additional cost.
- Exchange - Available within 30 days of delivery. Return your item for a new product you select at time of lodgement and receive an additional 10% bonus credit to spend on your new selection.
- Store Credit - Available within 30 days of delivery. Receive your refund as store credit, our gift cards never expire.
- Refund - Must be lodged within 10 days of delivery and is subject to the applicable return processing fee.
Step 4: Send your return
Once your return has been lodged, follow the instructions provided in the Returns Portal.
Customers in Australia, New Zealand and the USA may be eligible for a prepaid return label.
Customers in all other countries are required to arrange return shipping using a tracked postal service of their choice. Return shipping costs are the customer's responsibility.
Step 5: We'll process your return
Once your parcel arrives at our warehouse, our Returns Team will inspect the item(s). If approved, we'll process your exchange, store credit or refund and send you an email confirmation. Exchanges are subject to stock availability. If your requested item is unavailable, we'll issue exchange credit instead.
We're sorry to hear your order hasn't arrived as expected or has arrived damaged. Here's what to do next.
My parcel hasn't arrived
If your tracking shows your parcel has been delivered but you can't locate it, we recommend waiting up to 48 hours, as parcels can occasionally be scanned as delivered before they arrive or may be delivered shortly afterwards.
If your parcel still hasn't arrived after 48 hours, please:
Check around your property and any safe places where the parcel may have been left.
Ask members of your household or neighbours if they've accepted the delivery on your behalf.
Contact the shipping carrier directly if you believe there has been a delivery issue.
If you're still unable to locate your parcel after completing these steps, please contact our Customer Support team with your order number. We'll review the delivery information, liaise with the carrier where appropriate, and advise you of the next steps.
My parcel arrived damaged
If your parcel or the items inside have arrived damaged, please contact our Customer Support team within 7 days of delivery and include:
Your order number.
Clear photos of the damaged item(s).
Photos of the packaging (where applicable).
A brief description of the damage.
Our team will assess your claim and work with you to find the most appropriate resolution as quickly as possible.
Important information
We recommend selecting a signature-on-delivery shipping option if your delivery location is not considered secure.
Once a parcel has been successfully delivered to the shipping address provided at checkout, responsibility for the parcel passes to the customer in accordance with our Shipping Policy.
If a parcel is confirmed by the carrier as lost in transit, we'll work with you to resolve the issue as quickly as possible.
If you need any assistance, our Customer Support team is always happy to help.
We're sorry if you've received an incorrect item. We understand how disappointing this can be, and we'll work with you to resolve it as quickly as possible.
Step 1: Contact us
Please contact our Customer Support team within 7 days of receiving your order and provide the following information:
Your order number.
A photo of the item you received and the barcode on the packaging.
A photo of the garment clearly showing the style, size and colour.
A brief description of the issue.
This helps us investigate the error and provide the quickest possible resolution.
Step 2: We'll review your claim
Our team will review the information provided and compare it with your order details and our warehouse records.
If we confirm that an incorrect item was sent, we'll advise you of the next steps and arrange an appropriate resolution.
Step 3: Returning the incorrect item
In some cases, we may ask you to return the incorrect item before sending a replacement or processing a refund. If a return is required due to an error on our part, we'll provide instructions on how to proceed.
Please do not wear, wash, or remove the tags from the incorrect item while your claim is being assessed.
Resolution options
Depending on the circumstances, we may offer one of the following:
A replacement of the correct item (subject to stock availability).
An exchange.
Store credit.
A refund where appropriate.
Our team will work with you to ensure the matter is resolved as quickly and fairly as possible.
If you've received the wrong item, please reach out to our Customer Support team as soon as possible so we can make it right.
Shipping and Delivery
Shipping Process
Once your order has been confirmed, you will receive a confirmation email. SWT will provide a tracking number via email once your order is shipped (this can take up to 24 hours to become active). Please allow up to 2 days for order processing and dispatch in addition to the above listed transit times.
Order Edits and Cancellations
We understand that mistakes can happen during your purchase. After checkout you will be offered an order editing window to make changes within the first 30 minutes after your purchase.
If the editing tool does not accommodate your request, please contact our support team as soon as possible and we will do our best to assist. Please note:
- SWT is only able to modify or cancel orders that have not yet been fulfilled.
- Once an order has been processed or shipped, we are unfortunately unable to make changes or cancellations.
- Submitting an order edit or cancellation request does not guarantee that the request can be completed prior to fulfilment.
- Note: If submitting a request to our team, please use the word 'cancel' or 'cancellation' in your email to us.
- Unless an order cancellation or modification is confirmed by our team before fulfilment, the order will continue through processing and dispatch.
Stolen or Lost Parcels
It is the customers responsibility to nominate a safe and secure shipping address. Unless you selected a shipping method with shipping protection included, SWT is not responsible for for missing or stolen packages once an order has been delivered to the correct shipping address. If you are concerned about the safety of your package after delivery, we recommend selecting a shipping method that requires a signature. SWT is not liable for any damage to parcels once successfully delivered to the correct shipping address.
Duties and Taxes
Please be aware that all countries have different laws regarding the importation of certain products and taxes etc.
For our USA, UK, EU, Canada and Australia customers, SWT can confirm that no further customs taxes or duties will be charged to you and that the prices paid at checkout are the final prices including all relevant taxes and duties.
For all other counties and regions, we cannot take any responsibility for the payment of import fees, taxes or other associated import costs to any country, as these costs are the responsibility of the recipient - where you have concerns regarding this, as your purchase amount is over the countries declared threshold, we recommend you contact your local Customs office for current charges before placing your order.
If you choose to refuse the customs fee and the parcel is returned back to SWT, a shipping & handling fee will be deducted from your refund.
Sale Events
While we hope for no disruptions to our normal shipping times, our warehouse team is only small so please allow up to 10 additional days for dispatch times during large sale periods and sitewide sale events such as Black Friday.
Uncollected or Undeliverable Parcels
Any orders that are unable to be successfully delivered by the courier will incur a $15 Return To Sender (RTS) fee. We will endeavour to contact you to have the package resent at your own cost. If we are unable to contact you within 14 days, your items will be restocked and a refund will be processed (less RTS fees). Unsuccessful delivery reasons could be due to incorrect information submitted at the time of checkout, or not collecting the package from your local collection point in a reasonable time frame.
PLEASE NOTE
SWT cannot be held responsible for the service, delays or delivery by the freight courier or postal service.
We must be made aware of undelivered parcels within 90 days of the order date to ensure the tracking data is retained that will help us locate missing or stolen packages. We may not be able to assist with enquiries received beyond this timeframe.
Customers are responsible for the return shipping costs for refund requests.
Shipping costs are non-refundable.
SWT is unable to modify or cancel processed orders once they have been shipped.
Shipping costs are calculated at checkout based on your delivery location and the shipping method you select.
We offer a range of shipping options, including Standard and Express Delivery, where available. The available shipping methods, estimated delivery timeframes and applicable shipping charges will be displayed during checkout before you complete your purchase.
Free Shipping
SWT Active offers free shipping on eligible orders. If your order qualifies, the free shipping option will automatically be available for selection at checkout.
International Shipping
We ship worldwide! International shipping rates vary depending on your destination country and the shipping service selected.
Please be aware that every country has different laws and regulations regarding the importation of goods, including customs duties, taxes, and other import-related charges.
For customers in the United States, United Kingdom, European Union, Canada, and Australia, the price you pay at checkout is the final price. SWT Active covers all applicable customs duties and import taxes for these destinations, so you won't be required to pay any additional fees upon delivery.
For customers in all other countries and regions, import duties, taxes, customs clearance fees, or other associated charges may apply depending on your country's regulations. These charges are determined by your local customs authority and are the responsibility of the recipient.
If you're unsure whether your order may incur additional import charges, particularly if your order value exceeds your country's duty-free threshold, we recommend contacting your local Customs Office before placing your order.
Please note: If you choose to refuse payment of customs duties or taxes and your parcel is returned to SWT Active, any shipping, return freight, customs clearance, or handling costs incurred by SWT will be deducted from your refund before it is processed.
Where can I see my shipping cost?
Your shipping cost will always be displayed:
At checkout before payment is made.
On your order confirmation email.
On your order invoice.
Once your order has been placed, shipping charges cannot be refunded unless required under applicable consumer law or where SWT Active has made an error with your shipment.
If you have any questions about shipping to your location, our Customer Support team is always happy to help.
Yes! We offer Express Shipping to many destinations worldwide.
If Express Shipping is available for your delivery address, you'll be able to select it during checkout. Shipping options and delivery estimates are displayed before you complete your purchase.
Express Shipping
Express Shipping is the fastest delivery option we offer and is ideal if you need your order sooner. Delivery timeframes vary depending on your location and customs processing (for international orders).
Standard Shipping
If you're not in a hurry, Standard Shipping is also available for most destinations and provides a more economical delivery option.
Important to know
Shipping timeframes are estimates and commence once your order has been dispatched.
Orders are processed before shipping, so processing times apply in addition to the estimated delivery timeframe.
During promotional periods, public holidays, or peak shopping events, dispatch and delivery may take slightly longer than usual.
International deliveries may also be subject to customs clearance, which can occasionally extend delivery times.
Can I upgrade my shipping after placing an order?
Unfortunately, once your order has been placed, we're unable to guarantee changes to your selected shipping method, as orders are processed quickly by our warehouse.
If you need your order urgently, please contact our Customer Support team as soon as possible after placing your order. While we can't guarantee changes can be made, we'll always do our best to assist before your order is dispatched.
Delivery timeframes vary depending on your location and the shipping method selected at checkout.
Once your order has been dispatched, you'll receive a Shipping Confirmation email with your tracking number so you can monitor your parcel's progress.
Estimated delivery times
Estimated delivery timeframes for both Standard and Express Shipping are displayed at checkout before you complete your purchase. These timeframes begin once your order has been dispatched.
Order processing
Please allow time for your order to be packed and dispatched before delivery begins. During busy periods such as new product launches, promotions, public holidays, or peak shopping events, processing times may be slightly longer than usual.
International deliveries
For international orders, delivery times may vary due to:
Customs clearance processes.
Local courier networks.
Public holidays in the destination country.
Weather or other unforeseen carrier delays.
These factors are outside of SWT Active's control and may occasionally extend delivery times.
Track your order
Once your order has shipped, you can track its progress at any time using the tracking link included in your Shipping Confirmation email.
If your tracking hasn't updated yet, please allow up to 48 hours for the carrier to scan your parcel into their network.
My order is taking longer than expected
If your estimated delivery timeframe has passed and there have been no tracking updates for several days, please contact our Customer Support team. We'll be happy to investigate with the carrier and keep you updated throughout the process.
Ordering
We understand that mistakes can happen during your purchase. After checkout you will be offered an order editing window to make changes within the first 30 minutes after your purchase.
If the editing tool does not accommodate your request, please contact our support team as soon as possible and we will do our best to assist. Please note:
- SWT is only able to modify or cancel orders that have not yet been fulfilled.
- Once an order has been processed or shipped, we are unfortunately unable to make changes or cancellations.
- Submitting an order edit or cancellation request does not guarantee that the request can be completed prior to fulfilment.
- Note: If submitting a request to our team, please use the word 'cancel' or 'cancellation' in your email to us.
- Unless an order cancellation or modification is confirmed by our team before fulfilment, the order will continue through processing and dispatch.
How do I track my order?
Once your order has been placed and processed, you'll receive an Order Confirmation email containing your order details.
When your order has been dispatched, you'll receive a Shipping Confirmation email with:
Your tracking number
A link to track your parcel
Updates on your shipment's progress
Simply click the tracking link in your email or enter your tracking number into the couriers tracking page to view the latest delivery updates.
Why isn't my tracking updating?
Tracking information isn't always available immediately after your order has been dispatched. It can take up to 48 hours for your tracking number to become active within the carrier's network.
If you don't see any updates straight away, don't worry, this is completely normal. We recommend checking again after 24-48 hours.
I can't find my tracking email
If you haven't received your shipping confirmation email, please:
Check your spam or junk folder.
Search your inbox for SWT Active.
Log into your customer account (if applicable) to view your order status.
If you're still unable to locate your tracking information after 48 hours, please contact our Customer Support team and we'll be happy to help you track your order.
We understand that sometimes you need to make changes after placing your order.
For a limited time after checkout, you may be able to update your order yourself using our Order Editing Portal. If your order is eligible, you'll receive an email containing a secure link that allows you to make changes before your order begins processing.
If you miss this editing window and still need to make a change, please contact our Customer Support team as soon as possible. As our warehouse begins processing orders shortly after they're placed, we're unable to guarantee that changes can be made before dispatch.
What can be changed?
If your order hasn't entered processing, we may be able to assist with:
Updating your shipping address.
Correcting your contact details.
Changing the size or colour of an item.
Adding or removing items from your order (subject to availability).
Upgrading your shipping method (where available).
Can I change my billing details?
Unfortunately, billing information cannot be edited once an order has been placed. This includes the billing name, billing address, or payment method used at checkout.
Please don't worry, this does not affect the processing or delivery of your order. As long as your shipping address is correct, your order will continue to be processed and dispatched as normal.
If you've noticed an error in your billing details and have concerns about your payment, please contact our Customer Support team and we'll be happy to review your order with you.
Once your order has been processed
Once your order has entered our warehouse for packing or has been dispatched, we're unfortunately unable to make any further changes. This includes:
Changing your delivery address.
Adding or removing items.
Changing product selections, sizes or colours.
Cancelling your order.
If your order has already been shipped, you may still be eligible to return your item(s) in accordance with our Returns Policy.
Need to make a change?
If you need assistance, please contact our Customer Support team as soon as possible and include:
Your order number.
The changes you'd like to make.
We'll always do our best to accommodate your request, however all changes are subject to the status of your order at the time your enquiry is received.
When will my favourite item be restocked?
We know how disappointing it can be when your favourite style or size is sold out! While we do our best to keep our most-loved products in stock, restock dates can vary depending on demand and production schedules.
If we have an estimated restock date available, our Customer Support team will be happy to share it with you. Please note that all restock dates are estimates and may change.
Stay up to date with restocks
Want to be the first to know when your favourite item is back?
Sign up for "Notify Me When Available"
The easiest way to stay informed is by using the "Notify Me When Available" feature on the product page.
Simply:
Visit the product you'd like to purchase.
Select your preferred size (if applicable).
Click "Notify Me When Available."
Enter your email address.
We'll send you an email as soon as your selected item is back in stock.
Follow us on social media
We regularly share product launches, restocks, and exciting announcements across our social media channels, so be sure to follow us to stay in the loop.
Join our SWT VIP Instagram Broadcast Channel
Want the inside scoop? Join our SWT VIP Instagram Broadcast Channel to receive exclusive updates, early restock announcements, new release notifications, and behind-the-scenes content.
Join our SWT VIP Channel here:
SWT VIP Instagram Broadcast Channel
Our Broadcast Channel is often the first place we announce restocks, giving our community the best chance to secure their favourite styles before they sell out again.
Still can't find what you're looking for?
If you're looking for a specific style, colour or size and would like an update on its availability, please contact our Customer Support team. We'll be happy to check the latest restock information for you.
Check the Size Guide
Every product page includes a Size Guide with detailed garment measurements to help you choose the size that's right for you.
To find it:
Visit the product you're interested in.
Scroll to the Size Guide section on the product page.
Compare the measurements with your own to determine your best fit.
As sizing may vary slightly between styles, we recommend checking the Size Guide for every product before placing your order.
Don't forget to consider your body proportions
When choosing between lengths, it's important to consider more than just your height.
Your leg length and torso length can have a significant impact on how a garment fits.
For example:
Two women who are 170 cm (5'7") may require different lengths.
Someone with a longer torso and shorter legs may find the Regular Length provides the best fit.
Someone with a shorter torso and longer legs may prefer the Tall Length for additional coverage and a better overall fit.
For the most accurate fit, we recommend considering both your overall height and your body proportions when selecting your size and length.
Need more help?
If you're still unsure which size to choose, our Customer Support team is happy to assist.
To help us recommend the best fit, please provide:
The product you're interested in.
Your height.
Your usual clothing size in similar brands.
Your bust, waist and hip measurements (if available).
Whether you're deciding between Regular or Tall length.
Whether you prefer a fitted or more relaxed fit.
We'll do our best to recommend the most suitable size based on the information you provide. Please note that our sizing recommendations are intended as a guide only, as every body shape and personal fit preference is unique.
We're always happy to help you find your perfect SWT fit!
Currency conversion and local pricing
Our website will typically display pricing based on your location and geo settings. Please note that SWT Active is an Australian-based company, so our primary store currency is Australian Dollars.
If you notice the price changes after entering your shipping location or at checkout, this is usually due to currency conversion. Prices may appear differently in certain countries to account for customs charges, duties and tariffs that are prepaid on your behalf.
For customers in the USA, UK, EU, Canada and Australia the price shown at checkout is the final amount you pay, with all applicable customs duties and taxes included. No additional customs fees will be charged upon delivery.
Redeeming a gift card in a different currency
If you're using a gift card, you may notice that the available balance differs from the amount shown when you originally purchased.
This is because Shopify processes gift cards based on our store's base currency. Although your gift card may have been purchased in another currency, its value is stored in AUD at the exchange rate at the time of purchase.
When you redeem the gift card on an order in another currency, Shopify automatically converts the remaining AUD balance back into your checkout currency using the current exchange rate at the time of redemption.
As exchange rates naturally fluctuate over time, the value available when redeeming your gift card may differ from the original purchase amount.
Unfortunately, this currency conversion is managed entirely by Shopify, so we're unable to manually adjust or override the exchange rate applied during checkout.
We understand this can be confusing and appreciate that this isn't always clear when purchasing or redeeming a gift card. We sincerely apologise for any inconvenience this may cause.
If you have any questions about pricing, currency conversion or gift cards, please don't hesitate to contact our Customer Experience team, we're always happy to help.
SWT Account
If you're having trouble accessing your SWT Active account, we're here to help.
How do I log in?
To access your account, click the person icon in the top right-hand corner of our website.
If you've previously logged in on the same device, your details may already be remembered. If not, you'll be prompted to enter the email address associated with your account and follow the login instructions.
Once you're logged in, you'll be able to:
View your order history.
Track your current orders.
Access your profile information.
Manage your saved addresses and account details (where applicable).
I can't remember my password
If you've forgotten your password, simply select "Forgot Password?" on the login page and follow the prompts to reset it.
I don't have an account
If you've checked out as a guest, you may not have an account linked to your order. You can still create an account using the same email address you used to place your order, and any eligible orders associated with that email will be available to view once your account is created.
I'm still having trouble
If you're unable to log in after resetting your password, please contact our Customer Support team and include:
The email address associated with your order.
A description of the issue you're experiencing.
A screenshot of any error message (if applicable).
We'll be happy to help you get back into your account as quickly as possible.
SWT Rewards
The SWT Rewards Program is our way of saying thank you for being part of the SWT community.
As a Rewards member, you'll earn points every time you shop and can redeem them for exclusive rewards, discounts, and member-only perks.
How do I join?
Joining SWT Rewards is quick, easy and completely free.
Simply visit the SWT Rewards page on our website and select one of the following options:
- Sign In - If you already have an SWT Rewards account.
- Become a Member - If you're new to SWT Rewards and would like to create a free account.
Once you've signed up, you'll automatically become an SWT Rewards member and can start earning points on eligible purchases.
If you already have an SWT Active customer account, simply sign in using the same email address linked to your account to access your Rewards dashboard.
What are the benefits?
As an SWT Rewards member, you'll enjoy benefits including:
- Earning points on eligible purchases.
- Redeeming points for exclusive rewards and discounts.
- Access to member-only perks and special offers.
- Birthday rewards (eligibility criteria apply).
Need help with SWT Rewards?
If you have any questions about your Rewards account, missing points, earning points, or redeeming rewards, our Customer Support team is always happy to help.
We're here to help you make the most of your SWT Rewards membership.
To access your Rewards account at any time:
- Visit the SWT Rewards page.
- Click Sign In.
- Enter the email address associated with your SWT account.
Once you're logged in, you'll be able to:
- View your current points balance.
- See available rewards.
- Redeem your points.
- View your rewards history.
- Track your referrals.
- Update your birthday details.
How do I redeem my points?
Redeeming your points is quick and easy.
- Sign in to your SWT Rewards account.
- Browse the rewards available based on your points balance.
- Select the reward you'd like to redeem.
- Copy your reward code.
- Apply your reward code during checkout.
Your available rewards will depend on the number of points you've earned.
Where can I see my points balance?
After signing into your Rewards account, you'll be able to view:
- Your current points balance.
- Available rewards.
- Rewards you've already redeemed.
- Ways to earn additional points.
- Referral rewards.
- Birthday rewards.
When will my points appear?
Points are usually added to your account shortly after your order has been processed.
If your points haven't appeared after 48 hours, try signing out and back into your Rewards account.
If they're still missing, please contact our Customer Support team with your order number and we'll be happy to investigate.
Do I earn points on every purchase?
Rewards points are earned on eligible purchases made while you're logged into your SWT Rewards account.
Please note that some promotions, gift cards or excluded products may not qualify for Rewards points.
Can I transfer my points to someone else?
No. SWT Rewards points are linked to your personal account and cannot be:
- Transferred to another customer.
- Exchanged for cash.
- Shared between accounts.
If your order is returned for a refund, exchange or store credit, any Rewards points earned from that purchase may be adjusted or removed from your account.
Some Rewards can be used alongside promotional offers, while others cannot.
If your reward can't be combined with another discount, you'll be notified during checkout before completing your purchase.
There are plenty of ways to earn SWT Rewards points and unlock exclusive rewards!
Ways to earn points
You can earn SWT Rewards points by:
- Shopping with SWT Active.
- Creating your SWT Rewards account.
- Adding your birthday to your Rewards account.
- Following SWT Active on our social media channels.
- Referring friends through our Refer a Friend program.
When will my points appear?
Points are typically added to your Rewards account once your qualifying purchase or eligible activity has been completed. Processing times may vary depending on the type of activity.
Need help?
If you believe you're missing points or have questions about earning SWT Rewards, our Customer Support team is always happy to help.
Share the love and earn rewards with the SWT Rewards Refer a Friend program.
You can invite your friends to shop with SWT Active by sharing your unique referral link, available in your SWT Rewards Dashboard.
How it works
- Log in to your SWT Rewards account.
- Copy your unique referral link from your Rewards Dashboard.
- Share the link with your friends.
- When an eligible friend places their first qualifying order using your referral link, you'll both receive a reward in line with our current Refer a Friend promotion.
Eligibility
To qualify for the referral reward:
- Your friend must be a new SWT Active customer.
- Your friend must place their first qualifying order using your unique referral link.
- Both rewards will be issued in accordance with the terms of the current Refer a Friend promotion.
Where can I find my referral link?
Your personal referral link can be found by logging into your SWT Rewards Dashboard on our website.
Need help?
If you're experiencing issues with your referral link or believe a referral reward is missing, please contact our Customer Support team. We'll be happy to review your account and assist where possible.
Celebrate your birthday with us!
To receive your birthday reward, simply add your birthday to your SWT Rewards Account at least 30 days before your birthday.
If you're eligible, your birthday reward will automatically be added to your Rewards account when it's time to celebrate.
Important Information
- Your birthday must be added to your Rewards account at least 30 days before your birthday to qualify for that year's reward.
- You're entitled to one birthday reward per calendar year.
- Once your birthday reward has been issued or redeemed, your date of birth cannot be changed to receive an additional birthday reward.
- If you update your birthday after your reward has already been issued or redeemed, you'll need to wait until the following calendar year to receive your next birthday reward.
If you're having trouble receiving your birthday reward, please contact our Customer Support team and we'll be happy to assist.
Care Guide
Our garments are designed to minimise creasing; however, if you choose to iron your activewear, it's important to do so with care.
Most SWT Active fabrics are made from a blend of 70% Nylon and 30% Spandex, making them soft, stretchy and supportive. These fibres are also heat-sensitive and can melt, scorch or become permanently damaged if exposed to excessive heat.
How to safely iron your activewear
If ironing is necessary, we recommend following these steps:
- Use the lowest heat setting (cool iron) on your iron.
- Turn the garment inside out before ironing.
- Place a pressing cloth or clean cotton towel between the iron and the fabric to help protect the material.
- Keep the iron constantly moving and avoid leaving it in one spot for too long.
- Do not iron directly over logos, silicone prints or embellishments, as heat may cause damage.
Important information
Always check the care label attached to your garment before ironing, as care instructions may vary slightly between collections and fabric types.
If you're unsure whether your garment can be ironed, we recommend avoiding ironing altogether or contacting our Customer Experience team for advice.
By following these care recommendations, you can help extend the life of your SWT Active garments while preserving their premium look, feel and performance.
Taking proper care of your activewear will help maintain its fit, performance and appearance. Following these care instructions will help preserve the quality, colour and longevity of your garments.
Our recommended care instructions
We recommend:
Avoid rough or abrasive surfaces, which may cause pilling or pulling.
Turn your garments inside out before washing.
Place garments inside a wash bag to help protect the fabric.
Machine wash on a normal cycle at a maximum temperature of 30°C.
Line dry in the shade.
Avoid prolonged direct sunlight while drying.
Store garments in a cool, dry place when not in use.
Iron only if necessary, using the lowest heat setting.
Do not bleach.
Help your activewear last longer
To get the most out of your SWT Active pieces:
Wash garments after each workout to remove sweat, oils and sunscreen.
Avoid washing with garments that have zips, Velcro or rough trims, as these can damage delicate fabrics.
Use a mild detergent and avoid fabric softeners where possible, as they can reduce the performance of moisture-wicking fabrics.
Follow the care label attached to each garment, as care instructions may vary slightly between fabrics and collections.
With proper care, your SWT Active garments are designed to maintain their fit, comfort and performance, wear after wear.